“My employees and I spend too much time answering phone calls.”
“I don’t have time to run my business because I have to focus on answering customer questions.”
“Customers often call in for help placing orders, but we don’t have the extra time to guide them through the order process.”
Maybe you need to expand your back-office operations but space is an issue. Or maybe you’ve suddenly landed a large contract and will need to enlist a team of specialists. Have you ever considered the option of outsourcing? Here are a few benefits of outsourcing to Cypress Business Solutions Inc.:
LOWER OPERATION AND LABOR COSTS
Business process outsourcing companies like Cypress Business Solutions Inc. usually provide their services to clients at a lower price than it would cost the company to perform the same job in-house. Also, consider that recruiting a team of new employees who need to be trained and staffed involves a lot of hassle and is a huge cost to a company.
Cypress Business Solutions Inc. provides the flexibility needed to fulfill the demands of seasonal/temporary changes which may otherwise put various restrictions on your company’s limited resources. Outsourcing functions also decrease the risk of high employee turnover rates and provide stability by allowing the company to access additional resources for a fixed time.
FREE UP RESOURCES
As the overhead costs of the company are cut (because of the lower operation and labor costs and the flexibility), your company now has more resources –both human and monetary- at its disposal. This increases the likelihood that management will develop internal services- starting with your employees, who may see an increase in on-the-job training or even a pay raise! Your company may also choose to take on a new venture now that you have access to the resources.
BACK TO BUSINESS
Your company may choose to outsource tasks which are necessary to the business but are not related to the company’s core activities, especially if they become too hard to maintain. This allows decision makers to focus on the primary objective of the business rather than devoting resources to peripheral functions.
Example: A financial organization may choose to outsource its debt collecting to Cypress Business Solutions Inc.
IMPROVED SERVICE LEVELS
Having experienced professionals who are skilled in both technical ability and customer service improves the call quality and the customer’s experience. This will result in repeat business. Most employees are also in direct contact with the customer and will handle their queries and concerns and will provide an excellent source of customer feedback.
Why Cypress Business Solutions Inc?
Here at Cypress Business Solutions Inc., we understand the client and market needs and work assiduously to exceed industry standards. As our motto says “We are connected and rooted in professionalism and quality.” Our keen and dedicated staff work diligently to ensure you receive the results you deserve.