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How To Become An Effective Sales Agent

  Why Sales? The truth is everything in life is a sale, from your favorite deodorant, toothpaste, kitchen cleaner, laptop, band, and movie. Even your favorite hero (Hulk, Superman, Mariah Carey, and Usain Bolt) is a product of marketing and has been sold to you. Your favorite song is a sale. Everything is sales. Everything … Continue reading How To Become An Effective Sales Agent

Improving Agent Performance

Agent performance has always been an important area of contact center operations. In order to keep your team on top of their game, you need to cultivate a performance best- practices by sharing the right performance indicators and business metrics with your team. It is easy to use Key Performance Indicators (KPIs) to measure agent … Continue reading Improving Agent Performance

What Is Customer Service?

  We often hear the term “customer service” but what really is “customer service” other than a phase? Good customer service means helping customers efficiently and in a friendly manner. It often sets our business apart from others. Along with the appropriate attitude one must compliment the attitude with product knowledge to handle customers quickly and efficiently. What is product … Continue reading What Is Customer Service?