"...we understand the client and market needs and work assiduously to exceed industry standards..."
Why Sales? The truth is everything in life is a sale, from your favorite deodorant, toothpaste, kitchen cleaner, laptop, band, and movie. Even your favorite hero (Hulk, Superman, Mariah Carey, and Usain Bolt) is a product of marketing and has been sold to you. Your favorite song is a sale. Everything is sales. Everything … Continue reading How To Become An Effective Sales Agent
Agent performance has always been an important area of contact center operations. In order to keep your team on top of their game, you need to cultivate a performance best- practices by sharing the right performance indicators and business metrics with your team. It is easy to use Key Performance Indicators (KPIs) to measure agent … Continue reading Improving Agent Performance
Most people fail, not because of lack of desire, but because of lack of commitment.
"Hard work beats talent when talent doesn't work hard." Tim Notke
"Action is the foundational key to all success." - Pablo Picasso
We often hear the term “customer service” but what really is “customer service” other than a phase? Good customer service means helping customers efficiently and in a friendly manner. It often sets our business apart from others. Along with the appropriate attitude one must compliment the attitude with product knowledge to handle customers quickly and efficiently. What is product … Continue reading What Is Customer Service?